Guide
Making a roof damage claim
A roof claim is a documentation exercise. The damage matters, but what you can prove about it matters more.
Or call (951) 576-6159Get it looked at
Three questions, and up to three Jurupa Valley contractors. Free either way.
Your request is in.
We are matching it now against roofing contractors working in Jurupa Valley and the surrounding area.
- Today, usually within the hour. The first contractor calls or texts the number you gave us. ASAP requests go out first.
- Up to three of them, no more. We cap it at three so you can compare without your phone melting.
- They come and look. Estimates are given after somebody has been on the roof, not over the phone.
- You decide, or you do not. There is nothing to cancel and nothing to pay us.
If you do not hear anything today, check your voicemail and spam folder — contractors often call from a mobile number.
Photograph everything, immediately
Take far more pictures than feel necessary, including undamaged areas for comparison. Do it before the tarp goes on, not after.
Read anything before you sign it
An assignment of benefits hands control of your claim to a contractor. There are legitimate uses for it and it is also the single most common way homeowners lose control of a claim. Never sign one on the doorstep.
Get an independent assessment first
Filing a claim that turns out to be under your deductible costs you nothing but is on your record anyway. Find out the scale of the damage before you pick up the phone.
Mind the deadline
Policies impose time limits on reporting damage, and they are shorter than people assume. Damage found late — hail in particular — is often denied simply because too long has passed.
Stop further damage, and keep the receipts
Policies expect you to take reasonable steps to prevent things getting worse, and they generally reimburse the cost of doing so. Tarps, emergency call-outs, a temporary patch. Keep every receipt.
Know what your policy actually pays
The two clauses that decide the cheque are the settlement basis and the deductible. Some policies also carry a separate, larger deductible for wind and hail.
In short
The homeowners who do well out of claims are not the ones with the worst damage. They are the ones with the best photographs.
Related questions
Do you cover the whole Riverside County area?
Yes. The contractors we match on cover Jurupa Valley and the surrounding towns, so if you are just outside the city limits it still works.
Should I take the cheapest quote?
Not automatically. Put the quotes side by side on layers, not on totals — underlayment, ice-and-water, drip edge, valley treatment, ventilation, decking allowance, warranty. Cheap usually means less of those, not the same roof for less money.
How quickly will someone call?
Most requests are picked up the same day, often within an hour. Emergencies are prioritised. If you have not heard anything by the next morning, check voicemail — contractors usually call from a mobile.
Get it priced
Three questions, about a minute, and up to three Jurupa Valley contractors come back to you.